1. All Goods purchased in the Online Store are subject to a 2 (two) year warranty, in accordance with the Consumer Rights Act and the Civil Code.
2. WENEVE recommends keeping proof of purchase - eg receipt, VAT invoice.
3. It is recommended that the advertised Goods be properly packed and marked, which will significantly accelerate the recognition of a complaint.
4. In the complaint, the Buyer should provide details of the complaint, in particular what Goods are advertised when the defect was noticed, as well as the circumstances justifying the complaint and the Buyer's request.
5. WENEVE, within 14 days from the date the complaint is lodged by the Consumer, will inform him of his position regarding the validity of the claim, based on the opinion issued by a professional appraiser.
6. The parcel with the complained Good should contain the Consumer's statement, containing a fairly detailed description of the defect of the Good and the Customer's current return address, with the contact telephone number or e-mail address to allow direct and immediate contact with the Consumer.
7. Complaints may be submitted by the Customer by sending a completed form prepared by WENEVE to the address of the registered office of WENEVE (Reja 12, 35-211 Rzeszów, Poland), but its use is not mandatory.
8. If, as a result of recognition by WENEVE of a complaint as justified, the Goods were repaired or replaced with a new one, or the complaint was rejected as unfounded, WENEVE shall immediately return such Goods by courier to the address provided by the Consumer, unless another form of delivery of the Goods is agreed with the Customer. .
5. If, by the decision of the Expert, WENEVE, at the request of the Customer, reduced the price of the advertised Good or is to return cash (price of the Good), the relevant claim will be made by WENEVE, using the same method of payment that the Customer used, unless the Consumer he expressly agreed to a different refund method that does not involve any costs for him.
9. In the event that the advertised Goods are not picked up by the Customer, WENEVE will summon the Customer in writing or possibly in another way personally agreed with him to collect the Goods within 14 days from the date of receiving such a call. After the ineffective expiry of this additional period, WENEVE will be entitled to charge fees for the non-contractual storage of the Goods. This fee pays 5% of the current rate for 1 m2 of warehouse space in the city where WENEVE is based, calculated for each month of storage.
10. A complaint submitted by a Buyer who is not a Consumer, without an attached document confirming the sale, will not be considered.

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